FAQ - Frequently Asked Questions
Frequently Asked Questions – National Radio Electronics
About NRE
1. What is National Radio Electronics (NRE)?
National Radio Electronics is a Kerala-based retailer of consumer electronics and home appliances, established in 1969. You can shop online for products across many categories, and our team is available to help with your orders.
2. What products can I buy from NRE?
We stock refrigerators, washing machines, air conditioners, fans, kitchen appliances, cookware, inverter batteries, water purifiers, LEDs and home theatres. We also carry mobiles, laptops, personal care products, built-in appliances like microwave ovens and OTGs, and household and cleaning essentials.
3. How can I contact NRE?
You can use the Contact Us page, call 0497 2704141 or +91 9745216677, or email our support team.
Order Cancellation
4. Can I cancel my order after placing it?
Yes, within 24 hours of placing it. After that, the order goes into processing for shipping and can’t be cancelled.
5. How do I cancel an order?
Log in to your account, open your order history and click the cancellation option. You can also contact our customer support team and we’ll help.
6. Will I get a refund if I cancel in time?
Yes. A full refund goes to your original payment method, and it can take up to 10 business days to show in your account.
7. Can I cancel a pre-order?
Yes, within 24 hours of placing it. Once the pre-ordered item is in the processing stage, it can’t be cancelled.
8. Can NRE cancel my order?
In rare cases, due to unforeseen circumstances, we may have to cancel an order. If you’ve already paid, you’ll get a full refund.
9. Do all products follow the same cancellation rules?
Some products or promotional offers may have their own cancellation terms. Please check the product details and offer terms before ordering.
Returns
10. What is NRE’s return window?
Products must be returned within 2 days of the delivery date.
11. What condition must the product be in for a return?
It must be in its original condition, with all tags and packaging intact, and show no signs of wear, damage or alteration.
12. How do I start a return?
Log in to your account, go to “Order History”, select the order with the item you want to return and follow the on-screen steps.
13. Who pays for return shipping?
You do, unless the return is due to an error on our part. We recommend a trackable shipping method so your item reaches us safely.
14. Which items can’t be returned?
Personalized or used products may not be eligible. Products bought during promotional events may have special return conditions.
15. What if I receive a damaged or defective product?
Contact our customer support team within 48 hours of receiving the item and we’ll assist you.
Refunds
16. When am I eligible for a refund?
The item must be unused and in the same condition as received. Downloadable software, gift cards and personalized or customized products are non-refundable.
17. How do I request a refund?
Email our support team with your order number and the reason for the refund. Once approved, return the item to NRE within 10 days.
18. How long does a refund take?
After we receive and inspect the returned item, we’ll tell you whether the refund is approved. If it is, the amount goes back to your original payment method within 10 days (10 business days for returns and cancellations).
19. I haven’t received my refund yet. What should I do?
First check your bank account, then contact your bank or credit card company, as it can take a while for a refund to post. If it still hasn’t arrived, contact our support team.